Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Custom, personalized, intentionally selected, or made-to-order items may be subject to additional return restrictions. Any applicable restrictions will be clearly noted in the product description before purchase.

To be eligible for a return, your item must be in the same condition in which it was received, unaltered, and in its original packaging. Proof of purchase is required.

To request a return, please log in to your Mystic Parcel customer account and submit a return request for the eligible item. If you need assistance, you may also contact us at Shop@mysticparcel.com.

All return requests must be approved before merchandise is shipped back. Once your return has been approved, you will receive instructions for completing your return.

Buyers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged. If Mystic Parcel provides a prepaid return shipping label for your convenience, the cost of the label may be deducted from your refund.

Items returned without an approved return request will not be accepted.

Approved returns should be sent to:

Mystic Parcel (Returns)
10620 Southern Highlands Parkway, Suite 110-221
Las Vegas, NV 89141

Made-to-Order Items

Some items in our shop are created especially for you at the time of purchase. Because these pieces are made to order, returns or exchanges are accepted only in cases of damage, defect, or production error.

If there is an issue with your order, please contact us within 7 days of delivery so we can make it right.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged during transit, or if you received the wrong item so we can evaluate the issue and make it right.

Mystic Parcel specializes in natural minerals, gemstones, fossils, and handcrafted items. Natural variations in color, pattern, inclusions, matrix, healed fractures, crystal structure, and minor surface imperfections are inherent characteristics of genuine natural materials and are not considered defects.

Many minerals also display natural optical effects, including flash, iridescence, labradorescence, adularescence, chatoyancy, aventurescence, and similar phenomena. These effects naturally vary depending on lighting conditions, viewing angle, and the orientation of the specimen. Variations in the appearance or visibility of these optical effects are expected characteristics of the material and are not considered defects or misrepresentation.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom or personalized products; personal care goods; hazardous materials; flammable liquids; and gases.

Please contact us if you have questions about whether a specific item is eligible for return before making your purchase.

Gift cards are non-refundable and cannot be returned.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned merchandise must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Buyers are responsible for return shipping costs unless otherwise stated. If a prepaid return shipping label was provided by Mystic Parcel, the applicable shipping cost may be deducted from your refund.

If a returned item arrives damaged, altered, or in a condition different from when it was originally shipped, Mystic Parcel reserves the right to reduce the refund amount to reflect the loss in value or, when appropriate, deny the return.

If more than 15 business days have passed since your refund was approved and it has not appeared on your original payment method, please contact us at Shop@mysticparcel.com, and we will be happy to help.